This makes sense intuitively who wants to wait for an answer if they can get one immediately? Embedded live chat support means people can stay in the flow of their task rather than shuffling off to make a phone call or send an email and wait for a reply.Ĭustomers also report being more satisfied with completed live chat support interactions. The data is clear: given a choice, the typical customer will choose a real-time support option, like phone or chat support, over email or social channels. Live chat creates more satisfied customers When you're ready, check out the other chapters:Ĭhapter 1 – Live Chat Support 101: Definition, Benefits, and Best PracticesĬhapter 2 – Key Live Chat Statistics for Customer Service TeamsĬhapter 3 – How to Implement Live Chat With a Small Support TeamĬhapter 4 – The Big Benefits of Live Chat for Customer Service TeamsĬhapter 5 – Important Live Chat Tips for Email Support ProsĬhapter 6 – Live Chat Examples for the Entire Customer JourneyĬhapter 7 – The Best Live Chat Tools for Customer SupportĬhapter 8 – 5 Reasons Why Every Ecommerce Store Needs Live ChatĬhapter 9 – Live Chat Best Practices and Common MistakesĬhapter 10 – Why Contextual Support is Critical to Live ChatĬhapter 11 – Why You Don’t Need an AI Support ChatbotĬhapter 12 – Actionable Live Chat Metrics to Start Tracking Today This is a chapter in our Ultimate Guide to Live Chat Support.
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